Job Description

Position Overview:

The primary responsibility of the Butler is to provide exceptional service to The Venetian Resort guests in personal Butler/Valet and amenity services. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. This is a safety-related position.

Essential Duties & Responsibilities:

• Attend to service in the suites, Baccarat Salon, VIP Lounge and Paiza Club. Including, but not limited to, food and beverage service, restocking product, equipment and supplies.
• Work in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods.
• Respond to guest requests and answer questions about The Venetian Resort and Las Vegas. When unable to answer take the time to research answer and respond in an appropriate manner.
• Ensure that assigned areas comply with Clark County Health Codes.
• Practice all aspects of unmatched service standards.
• Escort guest from the front of the hotel to the suites and serve the guests as needed including, but not limited to, hotel tour, suite tour, explanation of services, unpacking, and packing luggage.
• Perform all services, duties and tasks as defined in SOPs.
• Record all pertinent data into guest profile.

Additional Duties & Responsibilities:

• Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed.
• Record closed checks to SOPs.
• Clean and maintain work areas to The Venetian Resort standards.
• Run errands as assigned to include, but not limited to, tickets, shopping, food products, deliveries, and packages.
• Fulfill guest’s requests if they are safe, legal, and economically sound.
• Provide a service or assistance to meet the needs of a guest, client, or customer.
• Expedite clerical processing, perform a service, evaluate information, and act based upon information to complete a task or assignment or activity.
• Provide service and expertise based on information keyed, gathered, studied, processed or reviewed.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.
• Must be able to obtain and maintain a valid Nevada Driver's License, Alcohol Awareness Card, Health Card, Non-Gaming Card, and any other certification or license, as required by law or policy.
• 5+ years of experience in a first-class hotel, casino, restaurant or related hospitality industry
• Advanced understanding of food and beverage service skills including in-suite dining and wine and spirits knowledge.
• Experience with point of sale equipment and/or computers.
• Interpersonal skills with focused attention on guest’s needs.
• Excellent professional presentation and grooming.
• Be able to work in a high stress area, making clear, concise decisions based on sound business parameters.
• Maintain confidentiality of guest information and pertinent hotel data.
• Speak one additional language to English. Being able to speak and understand Mandarin dialect. Chinese is highly desirable.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

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