Help Desk Support Technician Job at Conch Technologies Inc, New York, NY

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  • Conch Technologies Inc
  • New York, NY

Job Description

Hi

This is Sai vikas from meridiansoft, One of our client is looking for Level 1 Help Desk Support Technician @ Buffalo, NY .Please share your updated resume to saivikas@meridiansoft.com or reach me at 380 999 9014.

Help Desk Support Technician

Location: Buffalo, NY

Overview:

Serve as the initial point of contact for technical support, assisting call center staff with basic IT issues and ensuring smooth daily operations across all three locations.

Key Responsibilities:

  • Respond promptly to user inquiries via phone, email, or chat.
  • Troubleshoot basic hardware and software issues, including password resets and application errors.
  • Document incidents and resolutions in the ticketing system.
  • Escalate complex problems to Level 2 support when necessary.
  • Maintain a high level of customer service and professionalism.

Qualifications:

  • High school diploma or equivalent; IT certifications (e.g., CompTIA A+) are a plus.
  • Strong communication and problem-solving skills.
  • Familiarity with common operating systems and office applications.
  • Ability to work in a fast-paced, multi-site environments

Thanks regards,

Saivikas | IT Recruiter

saivikas@meridiansoft.com

Desk:380 999 9014

615 Carle Avenue, Lewis Center , OH 43035

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