Job Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

Residence Lounge Butler is at the center of every guest experience at Raffles Boston Residences. The Raffles Butler will strive to listen attentively, observe the little details, and personalize interactions with the aim to anticipate and be intuitive of residents’ needs and wants. An ambassador of the hotel, he or she will take the lead in delivering the renowned Raffles Butler service as well as in orchestrating the Raffles curated experiences, ensuring that the Raffles brand experience is fully expressed across the residents journey. A well-rounded and skilful individual, he or she possesses extensive understanding in front office, housekeeping and food & beverage, spa and other touch points. The butler will working towards overall operational excellence, guest satisfaction and brand loyalty.

Qualifications

• Previous experience in front office, housekeeping or guest experience preferred.
• Strong organizational skills and the ability to maintain performance under pressure.
• Creative and service oriented with keen eye for detail.
• Results driven, with the ability to demonstrate initiative and work under minimal supervision.
• Excellent communication skills, both written and verbal.
• Eligible to work in the U.S.

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 

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