Job Description

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We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach is currently seeking a highly professional and customer service-oriented individual to join our team as a Butler. The Butler will play a pivotal role in managing all aspects of the stay for our signature suite booking guests. This role demands an exceptional level of attention to detail and the ability to curate personalized guest experiences based on preferences and specifications. This role is essential in the preparation and organization of the department’s operation. Applicant must have a positive demeanor to build and maintain valuable relationships not only with guests, but also other hotel departments and third-party vendors. A sharp attention to detail is required.

Key Responsibilities:

• Connecting with various departments and associates to ensure that guest preferences, special requests, and requirements, are fulfilled and ensuring a seamless and tailored experience.
• Be responsible for setting up, supervising, and checking Signature Suites pre-arrival.
• Control departmental inbox and take ownership of all incoming guest requests from initial introduction to completion.
• Provide attentive and anticipatory service throughout guests' stays, overseeing all aspects of their experience to ensure flawlessness.
• Welcome and assist guests during their stay but also prepare their stay in advance and follow up after departure when necessary.
• Be the single point of contact for all requests for Signature Suite guests.
• Carefully record all key customer information in Opera and Guest Tracker.
• Perform in-room check-in/ express check-out and service billing according to customer needs/ wishes.
• Take a critical look at room inspections, report any standards violations, and ensure consistency in implementation (prior to arrival and during stay).
• Bid farewell to guests with a final touch of personalized service, expressing gratitude for their stay and ensuring their departure is as memorable as their arrival.
• Arrange appropriate amenities and organize personalized welcome cards for greetings and special occasions.
• Ensure all relevant information, history, and preferences are collected and documented uniformly.
• Develops an ambitious working pace ensuring all reservations are completely reviewed at least 5 days before their arrival date
• Control departmental inbox and take ownership of all incoming guest requests from initial introduction to completion
• Take every opportunity to anticipates guest needs and exceeds their expectations
• Maintain complete knowledge at all times of:

a. Hotel features/restaurants/services, hours of operation.

b. Room types, numbers, layout, decor, appointments, and location.

c. Room availability status for any given day.

d. Scheduled in-house group activities, locations, and times.

• Understand and adapt to the sense of urgency needed in time-sensitive situations
• Model the company’s culture, vision, mission and core values at all times.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• All other duties as required.

Qualifications:

• Minimum Bachelor Degree in Hospitality Management or equivalent work experience
• Minimum 3 years of experience in a similar capacity for luxury hospitality.
• Must be able to perform job functions with attention to detail, speed and accuracy.
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Follow directions thoroughly.
• Understand and anticipate a guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment.
• Team player with strong interpersonal skills, capable of engaging emotionally with guests and colleagues.
• Comply with quality assurance expectations and standards as directed by management (Forbes, LQA and Rosewood Brand Standards).
• Maintain confidentiality of guest information and pertinent hotel data
• Thorough knowledge of Hotel Operations, Hotel Services, Hotels policies and regulations, technical knowledge of Opera, Knowcross and Microsoft Office Applications
• Ability to be resourceful, creative and maintain flexibility
• Required to speak, read and write English, with fluency in other languages highly preferred.
• Must be able to exert physical effort in transporting 15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

The pay scale for this position is between $23.00 and $25.00/hour plus. This is the pay range for this position that the Hotel reasonably expects to pay. 

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