Job Details:
Elkin - North Carolina , USA
Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)
Responsabilities:
Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
Initiate and schedule with vendor to replace or fix hardware issues.
Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
Set up and configure new Windows desktop/laptops or mobile devices for new hires.
Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
Participate in meetings and projects or tasks by IT management.
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